Customer support:+421 33 5501 673zakaznici@natures.sk
    Language
    English
    Home / General Terms and Conditions

    General Terms and Conditions

     

    Art. I
    Introductory Provisions

    1. These General Terms and Conditions govern the rights and obligations of the seller NATURES s.r.o. and the buyer arising through the online store on the seller’s website www.natures.sk. The General Terms and Conditions form an integral part of the purchase contract.

    2. Definition of basic terms:

    Seller: the business company NATURES s.r.o., A. Sládkoviča 33, 917 00 Trnava, Company ID: 35 813 750, Tax ID: 576564, VAT ID: SK2021576546, registered in the Commercial Register of the District Court Trnava, Section s.r.o., Insert No. 14545/T, email: zakaznici@natures.sk, phone: +421 33 5501673

    Buyer: a consumer, meaning a natural person or a legal entity that does not act within the scope of its business or other entrepreneurial activity.

    Order: a form completed and sent by the buyer, processed by the seller’s store system.

    Product: all commercial goods offered for sale through the seller’s website (hereinafter also referred to as goods).

    Supervisory authorities:
    State Veterinary and Food Administration, Regional Veterinary and Food Administration Trnava
    Regional Public Health Authority Trnava
    Slovak Trade Inspection

    Art. II
    Conclusion of the Purchase Contract

    1. The proposal for concluding a purchase contract is an electronic order submitted by the buyer.

    2. The seller shall confirm receipt of the order in writing, provided that the order contains all the necessary requirements for acceptance. By confirming the order, the purchase contract is concluded.

    3. The rights and obligations arising from the purchase contract expire upon mutual performance.

    Art. III
    Price and Payment Terms

    1. The price of products ordered through the online store is generated after completing the order on the website.

    2. The method of payment is specified by the buyer in the order. The buyer may pay the price of the ordered products by the following methods:
      – in cash or by card upon delivery to the postal courier or courier service (cash on delivery),
      – cashless payment via GoPay and Stripe payment gateways, which include the option of card payment, bank transfer, instant bank transfer, bitcoin payment, and others.

    3. The price of the ordered products does not include basic shipping and packaging costs. Shipping and packaging will be specified in the order form and in the generated invoice. The buyer undertakes to pay shipping and packaging together with the purchase price. The seller is entitled, at its sole discretion, to internally determine the value of an order for which the buyer does not pay shipping and packaging costs.

    Art. IV
    Delivery and Acceptance of Goods

    1. Delivery of goods is carried out by the seller through transport, courier, and parcel companies. The seller delivers the goods to the address specified by the buyer in the order. Goods are deemed delivered upon handover to the buyer or upon handover to the first carrier for transport.

    2. The buyer is obliged to accept the goods upon delivery. If, for reasons on the buyer’s side, it is necessary to deliver the goods repeatedly or in a manner other than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery.

    3. The seller shall dispatch the goods for transport within 24 hours of receipt of the order in the case of cash-on-delivery and advance payment by card or instant bank transfer, and within 24 hours of crediting the purchase price to the seller’s account in the case of bank transfer.

    4. Transported goods must be properly and safely packed. By signing the delivery note, the buyer confirms receipt and simultaneously confirms that the packaging was intact. In the event of visible damage to the product, the buyer is entitled not to accept the product.

    5. The risk of damage to the product and liability for damage passes to the buyer upon acceptance.

    Art. V
    Withdrawal from the Purchase Contract

    1. The buyer has the right to withdraw from the purchase contract without stating a reason within 14 calendar days from the date of receipt of the goods. The buyer may withdraw from the purchase contract even before the withdrawal period begins.

    2. Withdrawal from the contract must be in writing and sent to the seller.

    Sample withdrawal form:

    – To ..........:
    – I/we hereby notify that I/we* withdraw from the contract for the following goods ...............................
    – Date of order/date of receipt*: ..........................................
    – Name and surname of consumer(s): ...................................
    – Address of consumer(s)    : ....................................................
    – Signature of consumer(s)* (only if this form is submitted in paper form) ...............
    – Date: ..........................

    *cross out what does not apply

    1. After withdrawal from the contract, the contracting parties shall return to each other what they have provided, i.e. the buyer shall return the goods to the seller in the condition in which they were received, and the seller shall refund the buyer the price of the goods, including delivery costs, within 14 days of receipt of the goods. The costs of returning the goods are borne by the buyer.

    2. Address of the online store: NATURES s.r.o., A. Sládkoviča 33, 917 01 Trnava. Seller’s email address: zakaznici@natures.sk

    3. The buyer may not withdraw from the purchase contract if the protective packaging in which the product was sealed has been damaged.

    4. The seller has the right to withdraw from the purchase contract until the goods are dispatched, especially due to the unavailability of the ordered goods. The seller is obliged to inform the buyer of the withdrawal at the email address provided in the order and will simultaneously offer another adequate product.

    Art. VI
    Warranty

    1. The seller provides a warranty for delivered products, stated in the form of Minimum Durability, which is usually indicated on the bottom of the product packaging.

    2. A complaint may be submitted:
      – by post to: NATURES s.r.o., A. Sládkoviča 33, 917 01 Trnava
      – by email: zakaznici@natures.sk

    The buyer shall submit a complaint without delay after discovering the defect by sending a written complaint. The buyer shall attach a description of the defect and how it manifests to the complained product.

    1. The seller is obliged to handle the buyer’s complaint in writing (electronically or by post) and inform the buyer of the result of the complaint within 30 days from receipt of the written complaint.

    Art. VII
    Online Alternative Dispute Resolution for the E-shop

    1. The alternative dispute resolution entities are the Slovak Trade Inspection and the Consumer Protection Society Poprad.

    2. The consumer has the right to contact the seller with a request for remedy if not satisfied with the manner in which the seller handled the complaint or if the consumer believes that the seller has violated their rights. If a dispute arises with the seller, the consumer has the right to contact an alternative dispute resolution entity, provided that the value of the dispute exceeds EUR 20.

    Art. VIII
    Personal Data Protection

    1. Personal data means any information relating to an identified or identifiable natural person.

    2. The controller of personal data pursuant to Act No. 18/2018 Coll. on Personal Data Protection is: NATURES s.r.o., A. Sládkoviča 33, 917 01 Trnava.

    3. The controller has not appointed a data protection officer.

    4. The controller processes personal data for the following purposes:

    I. Online store:
    a. The controller processes data provided by the buyer or personal data obtained in connection with fulfilling the buyer’s order.
    b. The controller processes identification and contact details of the buyer and data necessary for contract performance.
    c. The legal basis for processing personal data is the fulfillment of the buyer’s order and the exercise of rights and obligations arising from the contractual relationship between the buyer and the controller. Personal data required for successful order processing are mandatory; without providing personal data, the contract cannot be concluded or performed.
    d. The controller retains personal data for the period necessary to exercise rights and obligations arising from the purchase contract and to assert claims arising therefrom, for 10 years from termination of the contractual relationship.
    e. Recipients of personal data are persons involved in delivery of goods, payment processing, and e-shop operation services:
    i. Natures s.r.o., A. Sládkoviča 33, 91701 Trnava, Company ID 35813750
    ii. Citadela spol. s r.o., Kladnianska 20, 82105 Bratislava, Company ID 35709227
    iii. Slovak Parcel Service s.r.o., Senecká cesta 1, 90028 Ivanka pri Dunaji, Company ID 31329217
    iv. Zásielkovňa s.r.o., Kopčianska 3338/82A, 85101 Bratislava, Company ID 48136999
    v. Slovenská pošta, a.s., Partizánska cesta 9, 97599 Banská Bystrica, Company ID 36631124

    II. Customer account, loyalty program – collecting points/credits:
    a. Persons registered with a customer account on www.natures.sk are automatically included in the reward program, the rules of which are specified in the loyalty program rules.
    b. Personal data of registered users are used for sending news and marketing according to Art. VIII, point 4, section III of this document.
    c. Personal data are processed for the purpose of operating the loyalty program based on consent pursuant to Article 6(1)(a) and Article 7 of the Regulation.
    d. The controller retains personal data for 10 years from obtaining the consent.
    e. No automated individual decision-making pursuant to § 28 of Act No. 18/2018 Coll. takes place.
    f. Recipients of personal data are:
    i. Natures s.r.o., A. Sládkoviča 33, 91701 Trnava, Company ID 35813750
    ii. Citadela spol. s r.o., Kladnianska 20, 82105 Bratislava, Company ID 35709227
    g. The data subject may withdraw consent at any time in the “My Account” section on www.natures.sk.

    III. Sending newsletters and marketing:
    a. Personal data of persons who placed an order on natures.sk may be used for sending informational emails about important notices, news, discounts, etc.
    b. Automated individual decision-making pursuant to § 28 of Act No. 18/2018 Coll. may occur. The buyer has given explicit consent to such processing.
    c. The controller retains personal data for 10 years from obtaining the consent.
    d. The data subject may withdraw consent at any time in the “My Account” section on www.natures.sk.
    e. Recipients of personal data are:
    i. Natures s.r.o., A. Sládkoviča 33, 91701 Trnava, Company ID 35813750
    ii. Citadela spol. s r.o., Kladnianska 20, 82105 Bratislava, Company ID 35709227
    iii. Mailgun Technologies, Inc., 112 E Pecan St. #1135, San Antonio, TX 78205, USA. This company operates the Mailjet newsletter system and, in this case, cross-border data transfer to the USA occurs. Mailgun Technologies Inc. has committed to comply with the EU–US Privacy Shield Framework.

    IV. Marketing service provider: Ecomail.cz s.r.o., Na Zderaze 1275/15, Prague 2, 120 00

    V. Chat – online advisory service:
    a. Persons using the online advisory service and leaving their email for later contact consent to the terms of using this service and to the processing of personal data.
    b. The controller retains personal data for 10 years from obtaining consent.
    c. The data subject may request deletion of personal data from the tawk.to chat service database at any time via email at zakaznici@natures.sk.
    d. No automated individual decision-making pursuant to § 28 of Act No. 18/2018 Coll. takes place.
    e. Recipients of personal data are:
    i. Natures s.r.o., A. Sládkoviča 33, 91701 Trnava, Company ID 35813750
    ii. Citadela spol. s r.o., Kladnianska 20, 82105 Bratislava, Company ID 35709227
    iii. tawk.to inc., 187 East Warm Springs Rd, SB298, Las Vegas, NV 89119, USA. This company operates the tawk.to chat system and, in this case, cross-border data transfer to the USA occurs. tawk.to has committed to comply with the EU–US Privacy Shield Framework.
    iv. Marketing service provider: Ecomail.cz s.r.o., Na Zderaze 1275/15, Prague 2, 120 00

    1. The controller declares that it has adopted all appropriate technical and organizational measures to secure personal data.

    2. The controller has adopted technical measures to secure data storage and storage of personal data in paper form.

    3. The controller is entitled to amend the personal data protection conditions. A new version will be published on its website.

    Art. IX
    These General Terms and Conditions enter into force on 01/08/2021.